What You’ll Do

Function as a point of contact Cloud Platform Support Engineer to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness!
Write case documentation to meet objectives for Case Quality and Customer Satisfaction scores.

Collaborate with cross-functional teams on more sophisticated issues involving system integration and custom configurations.

Develop and maintain a deep knowledge of our platform through company-sponsored training and experience.

Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.

Research and develop A.I tools to enhance system support process and customer experience.

Intern Requirements

Malaysian citizen in final year of study in a bachelor’s or master’s degree studying Computer Science, Networking or equivalent I.T course.

Willingness to participate in Guidewire Basecamp Internship program activities and events.

Good communication skills and presentation skills. Read, write, and speak fluent English. Japanese language proficiency is a plus.

Familiarity with software development lifecycle.

Exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.

Strong troubleshooting skills, ability to think critically and display an aptitude for problem--solving.

Ability to solve problem software code and reporting progress.

Familiarity with version-control processes and standards.

Experience using Git or similar change-tracking software would be advantageous

What Makes You a Great Fit

You’ll thrive at Guidewire if you embody our core values:

Collegiality: We work together as equals, value diverse opinions, and support one another.

Integrity: We act with honesty and transparency in everything we do.

Rationality: We favor thoughtful, data-driven decisions over assumptions.