"About the role
As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.

What you'll be doing
Manage the delivery of server orders and provide after-sales maintenance to customers.
管理服务器订单的交付，并为客户提供售后维护。
Diagnosing and resolving various hardware, software, server, and network issues.
诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
收集、分析和解决客户在售前和售后遇到的技术问题。
Adhere to strict work handover protocols and provide consistent and accurate information.
严格按照规范做工作交接，保证信息同步准确。
Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
遵循公司的客户服务标准和流程，及时了解最新的产品和技术。
Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
确保客户满意并维护公司卓越客户服务的声誉。

What we offer
Providing training
New Project Development Incentive
EPF, SOCSO, EIS starting from the probation period
Medical Leave, Annual Leave
Medical Claims
Monthly Fixed Allowance
Monthly Performance Bonus
Annual Bonus even if you've worked for less than a year
Company Trip, Team Building Activity
One and a half hours of lunchtime.
Near public transportation (LRT/MRT)
Night-shift Benefits: Night-shift allowance and half month off days

About Us

NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.

At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. We’re proud to offer a friendly, inclusive, and collaborative working environment where everyone’s ideas are heard and valued.

We value open communication, teamwork, and a growth mindset—no matter your role, you’ll find the space to learn, contribute, and grow with us.

Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky.

Location: Sunway Velocity, Kuala Lumpur

Working Hours are based on a shift schedule:
Morning Shift: 8a.m. – 5p.m./ Afternoon Shift: 1p.m. – 10p.m. / Night Shift: 10p.m. – 8a.m. (next day)
Shifts are scheduled on a rotational basis and will be arranged in advance.

Off Days:
Morning & Afternoon Shifts: 6 off days per month
Night Shift: 15 off days per month
Note: Off days are not fixed on weekends and may vary according to the duty roster.

Come join a team that’s passionate, supportive, and always ready to take on new challenges—together."

What we're looking for
Minimum Diploma/Degree in IT or a related field required
最低学历要求拥有IT技术或相关领域的文凭/学位
Fluent in Mandarin (both spoken and written)
精通中文（口语与书写）
Proficient in Windows, with basic knowledge of Linux and databases.
对windows的应用要求比较熟悉；对Linux和数据库有一定的了解。
Familiar with server and storage products as well as network equipment installation.
熟悉服务器、存储产品以及网络设备的安装。
Understand the configuration and maintenance of network switches, routing devices and security products
理解网络交换机、路由设备和安全产品的配置和维护。
Able to work in rotating shifts: morning, afternoon, and night shifts
能够接受三班轮值工作：早班、午班和晚班