ABOUT ARCHE DIGITAL

We stand as Malaysia's premier E-Commerce Enabler, offering comprehensive services covering the entire spectrum of E-Commerce supply chain activities, from expert brand store management to seamless order fulfillment. Proudly affiliated with AnyMind Group Inc., a pioneering tech conglomerate based in Japan, we blend innovation and efficiency to drive unparalleled success for our clients in the dynamic digital marketplace.

ABOUT THIS ROLE

In light of our business expansion, we are seeking a Customer Support Representative to join our company. As a Customer Support Representative, you will provide online support to our customers on major e-marketplaces such as Lazada and Shopee. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first attitude.

Great career advancement and remuneration package.

JOB DESCRIPTION

-Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels
-Resolve customer complaints and issues in a timely and effective manner
-Escalate complex issues to the appropriate team or supervisor when necessary
-Keep detailed records of customer interactions and transactions
-Provide customers with product information, recommendations, and other relevant information
-Help customers to resolve any issues related to their orders
-Collaborate with cross-functional teams to ensure a seamless customer experience
-Continuously seek ways to improve the customer support process and experience

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Additional leave
Dental insurance
Free parking
Gym membership
Health insurance
Maternity leave
Meal allowance
Opportunities for promotion
Parental leave
Professional development
Vision insurance
Schedule:

Monday to Friday
Supplemental Pay:

Attendance bonus
Overtime pay
Performance bonus
Yearly bonus

Application Question(s):

What is your current salary and expected salary?
Our office is located in Kota Damansara, would you be able to commute to the office if you are selected for this job?
Have you worked as a Customer Support representative before, specifically providing support via live chat for platforms like Lazada or Shopee? If yes, please specify the number of years of experience.

EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS

At least 1 year of experience in a customer support role, preferably in an ecommerce company
Excellent written and verbal communication skills
Strong problem-solving skills with the ability to think on your feet
Ability to multitask and handle multiple inquiries simultaneously
Familiarity with ecommerce platforms would be an advantage
Ability to work independently and as part of a team
Availability to work flexible hours including weekends and holidays

email: puiyee@arche-group.com
phone: +60 16-855 9330