E Commerce Customer Support (Night Shift)

Job Details

Job Type:
Job Vacancy
Posted On:
2024-11-14 08:01:50 (1 month ago)
Location(s):
kota damansara
Expected Salary:
rm2500-rm3500
Closing Date:
2024-12-14

Job Details

In light of our business expansion, We are looking for a dedicated, detail-oriented, and customer centric individual to join our Customer Support team during the night shift. As a Night Shift Customer Support Representative, you will be responsible for providing exceptional support to our e-commerce customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will be an essential part of our team, ensuring that customers receive timely assistance even outside of regular business hours.



ACCOUNTABILITIES / KEY RESPONSIBILITIES What is the main job scope for this job?

• Handle customer inquiries via multiple channels related to orders, product details, returns, refunds, shipping, and account management.

• Investigate and resolve customer issues, including order discrepancies, refunds, product defects, and delivery issues, while maintaining a high standard of service.

• Stay up to date on product offerings, promotions, and company policies to effectively assist customers and provide accurate information.

• Assist customers with order processing, tracking, cancellations, and changes as needed.

• Identify and escalate complex issues to the appropriate department or senior team members when necessary.

• Gather and report customer feedback to help improve products, services, and the overall customer experience.

• Accurately log customer interactions and maintain detailed records of inquiries, complaints, and resolutions for future reference.

• Ensure that all interactions reflect the company’s values and commitment to providing an exceptional customer experience.

• 1 st month training must be in the office, normal shift 9 am until 6 pm.

• After done training, start night shift 9 pm until 6 am and fully work from home.

Requirements:

EDUCATION,EXPERIENCE&SKILLSREQUIREMENTS

• At least 1 year of experience in a customer support role, preferably in an ecommerce company

• Excellent written and verbal communication skills

• Strong problem-solving skills with the ability to think on your feet

• Ability to multitask and handle multiple inquiries simultaneously

• Familiarity with ecommerce platforms would be an advantage

• Ability to work independently and as part of a team

• Availability to work flexible hours including weekends and holidays

Contact:

Email: puiyee@arche-group.com
Phone: +60 16-855 9330

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