We're looking for a Junior to Intermediate level full-time Software Engineer, CX, to join our team in Petaling Jaya. As a Software Engineer, CX, you'll play a pivotal role in our organization, overseeing Contact Center project implementation and delivering technical support to our valued clients on a day-to-day basis. Please note that this role may require travel to customer offices.

- Design, develop, and implement Contact Center solutions tailored to meet client requirements.
- Collaborate with stakeholders to gather requirements and define project scope.
- Architect and build scalable, reliable, and high-performance Contact Center applications.
- Integrate Contact Center platforms with existing systems and third-party applications.
- Troubleshoot and resolve technical issues
- Stay up-to-date with emerging technologies and trends in the Customer Experience

Qualifications

- Degree/Diploma in a relevant field, such as information technology, computer science, or telecommunication studies.
- 2 years of experience in implementing or supporting Omnichannel CX Solution (Avaya/Genesys/Talkdesk/Verint), SIP/WebRTC(Audiocodes/Sonus), Email/Chat/Messaging, and Conversational AI/Bot technology.
- Proficiency in Web API architecture, including SOAP Web Services and REST APIs.
- Experience with programming/scripting languages (Python, JavaScript, etc.).
- Experience in integrating with CRM or Case Management Solutions such as Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, etc.
- Experience in Reporting Customization or Automation Development.
- Excellent Communication and Customer Service skills
- Strong problem-solving and critical-thinking skills
- Self-sufficient and proactive individual with a demonstrated ability to work independently, taking initiative and driving projects forward without constant supervision and hand-holding.
- Fresh graduates are encouraged to apply.

Send CV to hr@cxosb.com