Responsibilities
Provide remote and onsite technical support to customers and partners during POC and after-sales phases, including troubleshooting networking, cybersecurity, and cloud-related issues.
Track, analyze, and resolve technical incidents; prepare incident reports and solutions for customers
Support product deployment, configuration, installation, and integration within customer environments.
Deliver basic technical training and guidance to partners and customers.
Collaborate with R&D teams to escalate and resolve product-related technical issues.
Prepare and maintain technical documentation, troubleshooting guides, and internal knowledge-base materials.

Final-year students/fresh graduates with a Bachelor's degree or above in Computer Science, Information Technology, Cyber Security, Network Engineering, Information Systems, or a related field.
Good understanding of networking fundamentals, including TCP/IP, routing, switching, and common network protocols.
Strong troubleshooting, analytical, and problem-solving skills.
Good command of English (Malay and/or Mandarin is a plus)
Network or security certifications such as CCNA, CCNP, CEH, NSE, or equivalent are a plus.
Positive, responsible, and customer-oriented working attitude.
Willingness to work from the Sangfor Malaysia office.